People Skills

Question:

I have been working from home as a computer programmer for over 15 years now, recently I accepted a job as a senior programmer, which will put me on location at client sites. I’m worried since I haven’t had to use face to face communication skills in a business setting in many years I might be rusty and out of place.  As a senior representative of my company, I believe these communication skills should be one of my strengths and not a weakness.  What are some things I can do or practice so that I’m more natural and professional during face-to-face communication?

Response:

Improving your interpersonal skills is something that cannot happen overnight.  The only way to improve is to practice and actually do it. Many of the skills may take time for you to adopt, however there are also some quick little techniques that can start to make things easier almost immediately.

               

      1) Stay professional. Remember no matter whom you’re talking to make sure you are at your best. The way you act reflects on your character. Learn to deal with situations in an appropriate way.

      2) Establish credibility. Be sincere, if you are truthful and upfront with people it will go a long way to gaining other’s respect and trust. 

      3) Understand others’ point of view. Remember to reflect on what others tell you, even if you disagree take the time to learn and understand where they are coming from.

      4) Learn about others. Take time talk with employees or clients.  Conversations do not need to be work related, rather simple conversations that help you learn about the person and build rapport.  

      5) Be confidant. Keep eye contact and your body relaxed. Be sure to speak clearly and at a moderate pace.

If you have any business related questions or would like advice on other workplace issues, visit our web site at http://www.bc.dalecarnegie.com/ or our Knowledge Centre on our global site at http://www.dalecarnegie.com/ or email me at paul.sinkevich@dalecarnegie.com.