How to Give Constructive Criticism

Question:

I’m a new manager that has never been good with confrontation.  I’ve never really had to give formal feedback of any kind to an employee or coworker.  What can I do to give constructive criticism?

Answer:

Giving constructive criticism is part of any job where you manage individuals.  It’s sometimes uncomfortable but in the end it will help you and your coworkers.  Here are a few ideas to keep in mind when giving constructive criticism.

1)       Get all the facts- Before you give constructive criticism know all the facts.  There might be something going on that is affecting the person’s performance.

2)       Prompt and private – Address the situation promptly and privately.  This can ensure that resentment does not grow into something bigger.

3)       Empathize then comment – Reveal your own similar mistakes and tell them what you want achieve.

4)       Check your intentions – Remember not to make it personal.  Your intention should always be to resolve a problem and improve work quality.

5)       Show the benefit of change – By showing the benefits, you provide evidence to show how the task will be easier or more beneficial to the company

6)       End on a friendly note - Make sure to end on a friendly note and agree on how to move forward.   

If you have any business related questions or would like advice on other workplace issues, visit our web site at http://www.bc.dalecarnegie.com/ or our Knowledge Centre on our global site at http://www.dalecarnegie.com/ or email me at paul.sinkevich@dalecarnegie.com.